Our
Product
Support
Our
Product
Support

Contacting Us for Technical Support

In the first instance please read your manual or review the FAQs below.
Email is always best support@securesight.com as we can often deal with questions outside of office hours.
If you wish to phone us then our number is 03450 522 433 and this is manned 24/7/365 however our receptionist will only be able to take a message and we will endeavour to get back to you usually by email as soon as possible.
Finally, when available you can chat online with one of our experts for both sales and technical support.
tradesman batteries
The Tradesman is NOT rechargeable but is powered by 3 x AA batteries which are supplied. The USB port of for connecting to your PC only. You can use rechargeable batteries but will need to use a separate charger. If you want to use rechargeable batteries then you need to change the setting in the BATTERY menu which is in the SETUP menu.
It is NOT possible to use rechargeable batteries with the Tradesman View.
We recommend Duracell Ultra AA batteries.
Connecting a PC
The Tradesman Record has built in memory to store over 1000 photos or 5 minutes of video. Whilst you can playback recordings on screen, you can copy, delete and view them on your PC through the USB port using the cable provided. BEFORE connecting your Tradesman make sure the option USB MODE in the SETUP menu is set to MSDC mode. Once set to this mode when you connect to a computer your device will appear as an external memory.
You can view the internal memory or and SD card if fitted via the USB connection. Of course it may be easier simply to remove the SD card and plug it in to your computer.
You can also copy the contents of your internal memory to a fitted SD card via the menu CONFIG, MEMORY and COPY TO SD CARD.
Deleting recordings
In version 2 of our firmware there is NO menu option to delete individual recordings. To do this you can connect your Eazyview to a PC and use windows explorer to view, copy or delete individual recordings.
You can delete the entire contents of the internal memory (or an SD card if fitted) using the menu option CONFIG, MEMORY and CLEAR MEMORY or FORMAT SD respectively.

After-sales returns process

Technical support for our products is provided by telephone during normal office hours GMT on

+44 (0) 3450 522 433 or by email through support@www.eazyview.com.

All issues and customer behaviour knowledge gained through this process is fed back to marketing and product development so can make any improvements in the product, its packaging, supporting literature or marketing material.

We will always attempt to diagnose a customer’s issue over the phone or by email. Where an item appears to be faulty or requires investigation we will issue an Return Merchandise Authorisation (RMA) number and request the goods be sent to us or we arrange collection, capturing any customer reference and details at this point.

Upon receipt we may contact the customer/reseller by email or phone (if no email provided) to confirm receipt of the items.

We take photos of the packaging and the condition of the goods upon arrival and include these within our report. We aim to resolve issues and provide our report detailing our findings within 7 days of receipt of any returns.

Returns fall into three categories:-

Faulty goods
Customer abuse/damage
No fault found

Faulty goods

For any valid faulty item received within the warranty period, at our option we will either:-

Repair the product defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability or
Exchange the product with a product from our hospital stock that is new or refurbished that is equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or
Refund/credit the purchase price of the product within 30 days of purchase if goods unused and returned in as new condition.

There is normally no charge for any return carriage.

Customer abuse/damage

This would apply to any product or part of a product which has been damaged by customer abuse or through normal wear and tear.

We advise the customer/reseller of our standard repair charge and any parts required to return the unit to a fully working order.

Our standard repair charge is £29.99 + parts and VAT. Items will be repaired or replaced from refurbished hospital stock as part of this service.

Return carriage is charged at £9.99 + VAT per consignment in these circumstances.

No Fault Found

We normally return No Fault Found (NFF) items with a carriage charge of £9.99 + VAT per consignment.

If requested by a reseller to re-stock and issue a credit then we would make a re-stocking charge of 25% of the price of the goods to cover repacking and administration etc.

Items re-stocked as no fault found will be used as hospital stock to provide swap out replacements for valid in-warranty claims.

Spare part provision

We hold a range of standard spare parts for all our products in the UK.

These are normally used to support the repair of faulty items but may be available to purchase should a customer or reseller require.

Items such as our professional camera pipes are user replaceable and can be available for resellers to order directly from us.